Refund policy
Return & Refund Policy
At Ivery, we want you to feel confident shopping with us. If something isn’t right with your order, please review our return and refund policy below.
30-Day Return Policy
We accept eligible returns requested within 30 days of the date your order is delivered.
To qualify for a return, your item must be:
- Unused and unworn
- In the same condition in which it was received
- Free from stains, marks, odors, damage, or signs of use
- Returned with all original tags, accessories, protective materials, and packaging
- Accompanied by your order number or other proof of purchase
Ivery reserves the right to refuse a return that does not meet these requirements.
Starting a Return
To request a return, contact us at contactivery@gmail.com within 30 days of receiving your order.
Please include your:
- Full name
- Order number
- Item(s) you would like to return
- Reason for the return
If your return is approved, we will provide you with the return address and instructions for sending your item back.
Do not send a return without receiving approval and return instructions from Ivery first. Unauthorized returns may not be accepted or refunded.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for the cost of returning their order.
Original shipping charges are non-refundable unless the return is the result of an error by Ivery.
We strongly recommend using a tracked shipping service when returning an item. Ivery is not responsible for return packages that are lost, stolen, delayed, or damaged while being shipped back to us.
Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or you receive the wrong item, contact us at contactivery@gmail.com as soon as possible.
Please include your order number and clear photos or videos showing the issue so we can review your claim.
If the claim is approved, we will work with you to provide an appropriate solution, which may include a replacement, refund, or other resolution at no additional cost to you.
Claims involving damaged, defective, or incorrect products should be submitted promptly after delivery.
Non-Returnable Items
Returns will not be accepted for:
- Items that have been used, worn, altered, washed, or damaged after delivery
- Items with missing tags, accessories, or original packaging
- Items showing stains, odors, scratches, excessive wear, or other signs of use
- Personalized or custom-made products
- Gift cards
- Items specifically marked Final Sale
Sale or promotional items may be eligible for return unless they are clearly marked Final Sale at the time of purchase.
Ivery reserves the right to determine whether a returned product meets the conditions of this policy.
Exchanges
We do not process direct exchanges.
If you would like a different colour, style, or item, please request a return for your original purchase. Once your return has been approved, you may place a new order for the item you would like.
This helps us process orders and returns as quickly as possible.
Refunds
Once your return is received, it will be inspected.
We will notify you when your return has been reviewed and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are non-refundable unless your order arrived damaged, defective, incorrect, or otherwise qualifies for reimbursement under applicable law.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contactivery@gmail.com.
Order Cancellations
Orders begin processing shortly after they are placed.
If you would like to cancel or modify an order, contact us at contactivery@gmail.com as soon as possible.
We cannot guarantee that an order can be cancelled or changed once processing has begun or the order has been shipped.
If an order has already shipped, our standard return policy will apply.
Refused & Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, any applicable shipping or return costs may be deducted from the refund where permitted by law.
International Orders
International customers are responsible for any applicable customs duties, taxes, import fees, or brokerage charges unless otherwise stated at checkout.
These charges are not refundable by Ivery.
If local consumer protection laws provide you with additional return or cancellation rights, those rights will continue to apply.
European Union Cooling-Off Rights
For qualifying orders shipped to customers in the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.
Returned items must be unused, unworn, in their original condition, and include all original tags, accessories, and packaging.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Contact Us
For questions regarding returns, refunds, damaged products, or your order, contact:
We’re committed to making every Ivery order a smooth and confident shopping experience.