Shipping policy
Shipping Policy
At Ivery, we work to make every order experience smooth from checkout to delivery.
This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
By placing an order with Ivery, you agree to the terms outlined below.
Order Processing
Orders are processed after payment has been successfully authorized.
Most orders are prepared for shipment within 1–5 business days.
Business days do not include weekends or statutory holidays.
During periods of high order volume, product launches, promotions, holidays, or other busy periods, processing may take longer than usual.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Shipping Times
Estimated delivery times begin once your order has been shipped and do not include order processing time.
Delivery times vary depending on:
- Your location
- Shipping method selected
- Carrier service levels
- Customs processing
- Weather conditions
- Holiday periods
- Local delivery disruptions
Any delivery timeframe shown at checkout is an estimate only and is not guaranteed unless expressly stated otherwise.
Ivery is not responsible for carrier delays or other delays outside our reasonable control.
Tracking Your Order
When tracking is available, you will receive tracking information by email after your order has shipped.
Please allow time for the carrier to scan and update your package after the shipping label is created.
Tracking information may occasionally take several business days to show movement.
If your tracking has not updated for an extended period or you believe there may be an issue with your shipment, contact us at contactivery@gmail.com.
Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please carefully review your:
- Full name
- Street address
- Apartment or unit number
- City
- Province, state, or region
- Postal or ZIP code
- Country
Ivery is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, contact us immediately at contactivery@gmail.com.
We will do our best to update the address before your order ships, but we cannot guarantee changes once an order has entered processing or has been handed over to the carrier.
Address Changes After Shipment
Once an order has shipped, Ivery may not be able to change the delivery address.
Any request to redirect a package after shipment may need to be handled directly with the shipping carrier.
Additional carrier fees may apply.
Ivery is not responsible for packages delivered to an incorrect address when the customer entered that address during checkout.
Lost Packages
If your tracking information shows that your package has not been delivered and appears to be lost in transit, please contact us at contactivery@gmail.com.
We may ask you to:
- Confirm your shipping address
- Provide your order number
- Review tracking information
- Contact the shipping carrier
- Allow time for a carrier investigation
We will work with you to determine an appropriate resolution where possible.
A package is not automatically considered lost solely because tracking has been delayed or has not recently updated.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, please first:
- Check around your property
- Check with other household members
- Check with neighbours
- Check building mailrooms or parcel lockers
- Contact the shipping carrier
Carriers may occasionally mark packages as delivered shortly before the package physically arrives.
Please allow a reasonable amount of time before contacting us.
If you still cannot locate the package, contact us at contactivery@gmail.com and we will review the situation with you.
Ivery is not responsible for theft or loss occurring after a package has been properly delivered to the address provided at checkout, except where required by applicable law.
Damaged Packages
If your order arrives damaged, please contact us at contactivery@gmail.com as soon as possible.
Include:
- Your order number
- A description of the issue
- Clear photos of the damaged product
- Photos of the shipping packaging where possible
Please keep all packaging until your claim has been reviewed.
Damaged product claims are handled according to our Return & Refund Policy.
Incorrect or Missing Items
If you receive the wrong item or your order is missing an item, contact us at contactivery@gmail.com.
Please include your order number and photos of the items you received where applicable.
We will review the order and work to correct the issue where appropriate.
Returned-to-Sender Packages
Packages may be returned to Ivery for reasons including:
- Incorrect or incomplete addresses
- Failed delivery attempts
- Refused delivery
- Unclaimed packages
- Carrier or customs issues
If your package is returned to us, we will review the order once it is received.
Where permitted by law, original shipping charges and any return shipping costs may be deducted from your refund when the return was caused by incorrect customer-provided information, refusal of delivery, or failure to collect the package.
If you would like the order shipped again, additional shipping charges may apply.
Refused Deliveries
Refusing a shipment does not automatically qualify the order for a full refund.
Packages that are refused may be treated as returned-to-sender orders and remain subject to our Return & Refund Policy.
Shipping costs, customs fees, carrier charges, or other costs incurred as a result of a refused delivery may be deducted from the refund where permitted by law.
International Shipping
Ivery may ship to international destinations where available at checkout.
International delivery times can vary significantly depending on the destination and customs processing.
International customers are responsible for ensuring that the products they order can legally be imported into their destination country.
Customs, Duties & Import Taxes
International orders may be subject to:
- Customs duties
- Import taxes
- Brokerage fees
- Handling charges
- Other government or carrier fees
Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.
Ivery does not control these charges and cannot predict their amount.
Customs or import charges are not paid to Ivery and are generally non-refundable by us.
Customers who refuse a shipment because of customs duties or import charges may still be responsible for shipping and return costs where permitted by law.
Customs Delays
International packages may experience delays during customs processing.
These delays are outside Ivery's control.
Customers are responsible for providing any documentation or information requested by customs authorities or shipping carriers when necessary to complete delivery.
Shipping Delays
While we work to have orders delivered as efficiently as possible, delays may occur because of circumstances beyond our reasonable control.
These may include:
- Severe weather
- Natural disasters
- Carrier disruptions
- Customs delays
- Labour disputes
- Government restrictions
- Transportation disruptions
- High seasonal shipping volumes
- Incorrect customer information
- Other unforeseen events
Estimated delivery dates are not guarantees.
Order Cancellations
If you need to cancel your order, contact contactivery@gmail.com as soon as possible.
We will make reasonable efforts to cancel the order before shipment.
However, we cannot guarantee cancellation once an order has entered processing or has been shipped.
If your order has already shipped, our standard Return & Refund Policy will apply.
Multiple Shipments
In some cases, items from the same order may be shipped separately.
If this occurs, you may receive more than one tracking number and your items may arrive at different times.
You will not be charged additional shipping fees solely because Ivery chooses to split your order into multiple shipments unless otherwise agreed.
Pre-Orders & Backordered Products
If a product is sold as a pre-order or backorder, the estimated shipping timeframe will be shown on the applicable product page when available.
Pre-order and backorder dates are estimates and may change because of manufacturing, inventory, transportation, or other delays.
If a significant delay occurs, we may contact you with updated information.
Shipping Charges
Shipping charges, when applicable, are displayed during checkout before you complete your purchase.
Shipping costs may vary based on:
- Destination
- Order size
- Package weight
- Shipping service
- Promotional offers
Shipping charges are generally non-refundable once an order has shipped, except where required by law or where the shipment issue resulted from an error by Ivery.
Fraud Prevention & Order Verification
To protect our customers and our business, some orders may be subject to additional verification before shipment.
We may contact you to confirm order or payment information if necessary.
Orders may be delayed, cancelled, or refunded if we are unable to verify information or reasonably believe an order may be fraudulent.
Customer Responsibility
By placing an order with Ivery, you are responsible for:
- Providing accurate shipping information
- Monitoring tracking updates
- Receiving or collecting your package
- Paying applicable customs or import charges
- Contacting us promptly if there is a shipping issue
Failure to provide accurate or complete information may result in delays, additional charges, or unsuccessful delivery.
Contact Us
For questions about shipping, tracking, delivery, damaged packages, missing orders, or address corrections, contact:
We’ll do our best to help resolve any shipping concerns as quickly and fairly as possible.